Terms and Conditions

Terms and Conditions of Booking

Payment details:

Standard Bookings (1-3 sites/units)

A deposit of 25% must be made at the time of booking. The remaining balance is due 14 days prior to arrival. Payment is welcome via Debit/Credit card, please note that this will incur a 2.25% card fee. If you wish to avoid fees, an internet payment link is provided.

Group Bookings (4+sites/units)

A deposit of 25% must be paid within 7 days of confirming booking. The remaining balance is due 30 days prior to arrival. Payment is welcome via Debit/Credit card, please note that this will incur a 2.25% card fee. If you wish to avoid fees, an internet payment link is provided. If a deposit payment is not made we reserve the right to cancel the booking with due notice. We do not accept groups over long weekends or our peak season. Please email groups@taupotop10.co.nz with any enquiries.

If a deposit is not received within payment period we reserve the right to release the room/s for resale.

Cancellation Policy:

Standard Bookings (1-3 sites/units)

Cancellations 14 days prior to arrival – Free cancellation (less any credit card fees). The balance will be refunded.
Cancellations within 24 hours after making the booking – We will offer a full refund less a $25 fee + cc fees. Excludes same day check ins.
Cancellations made between 13-3 days prior to arrival – A 75% refund of the booking value will apply to cancellations made 3 days or more prior to the date of arrival.
No refund will apply to any cancellations made with less than 72 hours notice prior to the date of arrival and will result in your full booking value being charged.
All bookings made directly through the TOP10 online reservations system must be cancelled online using your reservation number.
All bookings made directly through our Holiday Park must be cancelled via written email communication with our Holiday Park.
All payments are non-refundable for no shows and will result in the full booking value being charged. A no-show is considered a cancelled booking.

Group Bookings (4+ sites/units)

We offer free cancellation of a group booking up to 30 days prior to date of arrival, at which time you will get a full refund of any payments made less $25 per unit/site admin fee. All payments must be received within 1 month of arrival.
A 50% refund of the booking value will apply to cancellations made up to 14 days or more prior to the date of arrival. No refund will apply to any cancellations made with less than 14 days notice prior to the date of arrival and will result in your full booking value being charged. Any bond payments will be refunded in full.
All bookings must be cancelled via written email communication with our Holiday Park.
All payments are non-refundable for no shows and will result in the full booking value being charged. A no-show is considered a cancelled booking.
Changes to numbers and sites may incur a $20 administration fee . No further guest/room changes will be accepted less than two weeks out from the arrival date.

Book with Confidence Guarantee – refer to the TOP10 website.

Booking transfer Policy:

We understand that plans can change and we try to accommodate this when possible.
We require at least 24 hrs notice prior to your check-in to transfer a standard booking (No group bookings will be transferred). If we have not received at least 24 hrs notice prior to your check-in date, your booking will be treated as a cancellation and a refund will not be granted. Transfers are only available if moved to within one month of the original arrival date. Any changes in rate for the new arrival date will need to be paid at time of change.
A $25 administration fee will apply each time you make a transfer of new dates. (maximum of two changes).

Noise and Conduct Policy

We are first and foremost a family park, so therefore ask all our guests to adhere to our noise and conduct policy so we can all have a safe and enjoyable experience.

Excessive drinking and parties are not permitted and we will not tolerate any drug use on the property.
Strictly no noise between 10pm and 7am, and no loud music at any time (with the exception of New Years Eve).
We appreciate if foul language is not used loudly or excessively in any communal spaces.
If you are having any concerns with guest behaviour and noise please contact the office immediately (after hours number on the door). If we don’t know about it we can’t fix it.
We reserve the right to ask you to leave without a refund if there is any major misconduct of our rules or noise policy.

Parking

All roofed accommodation has provision for one vehicle only. All campsite parking any vehicles must fit within your site boundaries. Any excess vehicles may be able to be accommodated in non-peak times, otherwise you will be asked to park on the road outside the property.

Playground

No use of the playground after dark or before 8am. We ask that the playground is kept to children under 12 years old, as our playground is not designed for older children to use.

Pool

Please adhere to pool rules as listed on signs at pool entry and slide areas.
ALL Children under 15 are to be supervised at all times inside the pool area.
No glass in pool area at all – no eating in the pool.
Please do not bring music devices into the pool areas, as we have our own music playing in these areas for all to enjoy.

Smoking

Smoking or vaping in all areas of the park is not permitted with the exception of the one Smoking Area provided behind the main communal block.

Barbeques

Free BBQs are available for use. After use please leave clean for the next guest.
No braziers, charcoal or wood BBQs to be used please due to fire risk. Personal gas BBQs are acceptable.

Damage/Breakages and Excess cleaning

Please notify reception with any damage to the property. Guests may be charged for damage incurred.
You are required to leave your accommodation in a clean and tidy condition. An excess charge may be incurred if deemed necessary, as well as professional cleaning and repair services as required.

Pets

We welcome pets at non-peak times and are subject to pet registration rules.
We charge $5 per night for a pet onsite in our camping areas and $10 per night if in one of our pet friendly units.
Please contact office directly if you wish to book with a pet to ensure availability as it is limited.

Security

The gate is pin-controlled, and will not work for other vehicles (one in, one out).
We have CCTV cameras on-site for security purposes.

Services (power/water)

Any connection to our power supply must have approved RCD lead.
Caravans and campervans must have a current electrical WOF to connect to our power supply.
Fresh water is available on all powered sites.
Self-contained vehicles must provide their own waste containers. There is a dump station onsite.

Sites

Please ensure all your equipment and vehicles are within your site boundary (sizes are available on the website).
If you are unable to fit your vehicle/trailer/boat within your boundaries please contact the office as alternative parking options may be available (off-peak).

Visitors

Visitors are welcome but must report to reception to register they are onsite (for H&S purposes).
Visitors must depart by 9pm, their cars to be parked outside the main gate.
Visitors may use our pool but need to purchase a wristband from the office.